Testimonials

Hello, I have nothing but wonderful things to say about Andrea who assisted me with my future stone purchase and cemetery placement. Andrea is a people person and that shined through when my family met with her. She was patient with me when I had questions or changes. This company also worked with me on the lettering/words on the stone. My stone was light in color and once we placed it at the cemetery we noticed that the lettering was at times difficult to read and also difficult when the sunlight was shining. I called Andrea and she was great about sending out an employee to darken the lettering. No-one would have known that would have occurred till after the stone was set. She took care of it with no extra charge. She also assisted me with the placement of my dad’s military bronze plaque and attaching it to his stone.

I am very pleased and I recommend this company to anyone that is looking for a great monument company to use in their life or their loved ones life.

Thanks Andrea! You’re the Best!
– K Shackelford

My experience with selecting a monument for my wife and me was made easy due to the very friendly and accommodating process provided by Kim Romack. Our family has placed our trust in J.W. Reynolds Monument Company for decades and I highly recommend them to anyone whenever their family needs this service. It is much less stressful to complete this process in advance of losing a loved one.

– J.C.

My mother and I were apprehensive about picking out a headstone for my father. Jacque F. made an emotional situation quite comfortable! She was patient in answering our questions. Asked lots of questions about my dad to get to know him and then presented choices that were spot on for what we had in mind. My mom and dad’s ashes will be buried in the same plot. Jacque was extremely helpful in designing a single plot headstone with two names. Communication through the ordering and setting process was good. We also had a veteran plaque placed at the foot. Jacque assisted with all the VA paperwork! I would highly recommend the Marion JW Reynolds location!

– Catherine Fager

Hannah was extremely helpful and made it so easy to get a headstone picked out for our loved one. She helpful from the very beginning. We got prices and a mockup within a day or two. In no time the headstone was started. She kept us up to date throughout the process letting us know when it had started and when it was finished! 5 stars for sure!

– Kalie

My family and I had a unique need for a marker at a memorial tree in my daughter’s memory. Stacey, my sales rep, was kind enough to meet me onsite to get a full understanding of how we wanted to honor her. I was included in every step of the process and am so very pleased with the final product. Thank you for your above and beyond level service in this matter. We are eternally grateful.

– Spencer Ervin

Stacey was very professional and showed compassion for what our family was going through. We are extremely pleased with how the headstone turned out. Forever grateful!!!

– Pamela Smith

Stacey is a very helpful and caring professional. She was very thoughtful and detailed in helping me with my brother’s grave stone.

– Laurie Ballew

I cannot say enough how helpful Stacy was with creating a headstone for my late Father. JW Reynolds created a beautiful headstone for my late Uncle a few years earlier and I knew we had to go there. With him passing away unexpectedly, we weren’t prepared and Stacy made us feel so at ease and we knew could trust her with our vision and budget. My sister and I live out of town and she worked with us to do zoom calls and review everything to make sure we were confident in the final look. It’s not something you want to have to do, but if I’m in this situation again, JW Reynolds is the only place I’ll be calling.

– Brittany Winding

J.W. Reynolds helped me during a difficult time. It was my first time having to prepare a funeral let alone design a headstone for a loved one. The lady that assisted me named Stacy, was awesome and made the headstone process an easy one. She took the time and made sure every detail was the way I wanted and I even got to use a collage of pictures in the shape of my father’s head which was new and neat to me. I was able to put pictures of the things he loved on the back. She made sure to keep me in the loop of everything even down to the day of placement of the headstone.

– Shattika Skinner

Stacey was so sweet and very professional. She made a very hard time, go a little bit smoother. I definitely recommend JW Reynolds. She will be there every step of the way.

– Semika Walker

Stacey and JW Reynolds Monuments of Paducah did such an amazing job on our headstone. We gave her the idea of what we wanted and she far exceeded our expectations. We have received so many compliments.

– Stephanie Cares

Stacy went above and beyond in such a trying time! She not only helped with the arrangements at the cemetery but also assisted in the design of our parent’s beautiful stone. We are out of state, and Stacy made everything smooth. I would highly recommend.

– Tracy Beyer

It was so wonderful working with Stacey at JW Reynolds. She met with us over televisit where she learned more about my deceased brother and how we wanted to remember him with his tombstone. She kept in contact with us and updated us on the progress of our order every step of the way. Stacey is very personable and has got to know our family well. Would definitely recommend them for your needs!!

– Breonna Ellison

We decided to go ahead & get our headstone so that would be one less burden our girls would have to deal with when it comes our time. Stacey did a wonderful job of helping us with everything. It turned out beautiful. We would definitely recommend J.W. Reynolds.

– Kathy Trimble

I went to J.W. Reynolds to get a headstone for my son & had the pleasure of meeting & working with Mrs. Stacey White. When I told her I wanted something ‘original’ for my son, she came through like a champ, and I was very well pleased with the headstone that represents my son. Thank you Stacey White of J.W. Reynolds & may God continue to bless you.

– Chen Holland

JW Reynolds and Stacey truly are the best at what they do. Stacey took the time to get to know us and my late father to create a customized monument that would tell my parents’ story in stone. She went above and beyond and put her heart, and ours, into the monument. We couldn’t be happier with the care and attention to detail. Thank you so very much Stacey and the team at JW Reynolds!

– Rebecca

Stacey was beyond amazing when it came to assisting me with what was a total nightmare to me, having to pick out a headstone for my dad. I had no idea what to do and where to start as I was still trying to process my dad being gone. Stacey was literally a complete blessing who went above and beyond. She asked what I wanted and executed the assignment. Stacey communicated often and even reached out at times just checking on me and always giving her condolences. Thank you so much Stacey!

– Shae B.

Stacey did a wonderful job with our father’s grave stone. It turned out beautifully.

– Halli Sloan

Over the years, I’ve had to experience the difficult times of burying almost my entire family. While it can never completely erase the heartache and pain of losing a love one, I’ve found that being aided by a true professional, can make all the difference in the world when dealing with the sadness and loneliness. Recent losses of both my brother-n-law and my beloved wife, Paulette, within months of each other, were the hardest times I have ever faced.

The last act of any death is the inevitable burial and the facing of never seeing your loved one again in this life time. For me, leaving a lasting memory for future generation to see and be reminded of how special this person was in life, has always been important to me.

In finding Stacey White at the R.W. Reynolds Monument Company in Paducah, Kentucky was a gift from God.She listened, guided, designed and created a beautiful monument for wife, myself, my brother-n-law and sister-n-law that not only says “Here lies people that truly loved one another” but I believe it actually draws people to the monument to look at it. It’s beautiful!

Stacey, forgive me for being so long winded here but as I said in the being, I’ve been through the burial and memorial process many times. You are truly a gift from God for me. Your caring, creativity and dedicating to see my loved ones were taken care of, is very much appreciated.

– Mel Doss

Stacey and her team did a phenomenal job on my son’s headstone. Stacey went above and beyond while walking me through the process. She was understanding, patient and compassionate while remaining in contact until my son’s memorial was delivered to his resting place.

– Ricky Johnson

I can only say the nicest things about Stacey and the employees that helped me through a very difficult process after the worse loss I’ve ever experienced. Stacey and the designer were so patient, understanding & caring in helping me to design a one-of-a-kind stone for my 21 year daughter, Sierra, after suddenly losing her. It reflects my daughter’s personality and honors her memory beautifully. It exceeded my expectations in every way!

– Rita Oldham

Great experience! Stacey White gave great guidance and helpful during our time of grief!

– Todd Griffes

The memorial stone that J.W. Reynolds designed for us was fantastic. I will be a return customer.

– Sheila Hopkins

They sell quality stones. Every product comes from right here in the good ‘ole U.S.A.

– William Tucker

Thank you for your help with this entire project. I believe you “went above and beyond” to accommodate us and I appreciate that very much!

– Ann Barrett

Stacey at JW Reynolds was incredible to deal with. Start to finish, she made this process easier than it should have been. If you need a monument that exceeds expectations, give her a call. I am 3 states away and she made me feel like she was an old family friend. I was nervous about the final product (purchasing sight-unseen) but everyone in my family loves this tribute to a loved one gone too soon. It perfectly portrays Kyle and all he loved. Thank You Stacey and JW Reynolds.

– Matthew Peeples

Thank you for taking such kind and sympathetic care of my family as we dealt with all the necessary parts of grief.

– Emma Lov

My mom hasn’t stopped talking about how helpful and great the young lady was whom helped her, I believe it was Hannah. My mom is extremely pleased with the work and help she received.

– April Loucks

Thanks again for the terrific cleaning done by the guys on Friday,  June 7, at Bolton Cemetery at Stonefort, Illinois.  My family has done business with Reynolds for many years and have not been disappointed.  Thanks to Jaque, Tammy, and especially the crew who did the physical work.  I didn’t expect such an impressive endeavor.

– Patricia Louine Damron

I and my family are so pleased with the outcome of ordering my mother’s grave marker from your company since we had to make the arrangements from so far away here in Virginia. A “shout out” to Tammy Poynor who was so helpful!

Good job! Well done!

– Steve

Jeanne,

You are an angel on Earth! Thank you for your kindness!

-Karen Verga

Jeanne,

I’m not sure if you know how much the picture you sent of my parents’ markers means to me.

Thank you again!

Blessings,

Lisa Riley

Brooke is very kind and helpful!

-Kastle Parson

I thank you so much for everything you have done. You have made this difficult process easier. I will always miss my son every day but your kindness has been exceptional.

Thanks again,
Angie Greenwalt

Thank you for a beautiful monument and the kindness and professionalism of your sales representative.

-Pam White

The service you provided to my mother through the years has been so personal and now you have extended it to our family . We will always have something to cherish.

-Kathy Bocock

Thank you so much for being so understanding and supportive the past few months. You’re all great.

-The Family of Olen Eater

Your Paducah store manager (Stacey) was very kind and extremely helpful in resolving some difficult problems concerning my husband’s gravesite in Marion, KY. I was very pleased also with the work of the two men who installed the stone. Thanks to all of them and particularly Stacey. A very stressful time was made easier for me. Please thank them again for me.

-Hilda Swisher

Thank you for all you have done to make an ever-lasting memorial to our men and women who have served our country.

-Chaplain Landovich

Dear Folks,

Thank you for the attention and service to the Herrin and Walker grave sites. There is nothing dearer to my heart. Your service and kindness will not go forgotten.

-Roger

Thank you so much for repairing the monument in Bridges Cemetery. They look so nice now. Your workers are very efficient and knowledgeable.

Thanks Again,

Theresa Geay

Missy,

The marker is just perfect and I am so happy as I know she would be. Thank you so much for your help and caring to get this done. The ball of yarn and crochet hook is unique. Stay well and God Bless you.

-Virginia

The West Eden Cemetery Committee appreciates the dedication and generosity of donors like yourself who answer the call to give again and again to maintain the resting place of our loved ones. Your continued support of the West Eden Cemetery is greatly appreciated.

-West Eden Cemetery Committee

The tombstone for Jeremiah is so beautiful. I got pictures from family members. I am so very proud of it. And thank you all so very much for everything.

-Bonnie Payne

The tombstone for Jeremiah is so beautiful. I got pictures from family members. I am so very proud of it. And thank you all so very much for everything.

-Bonnie Payne

Thank you for the wonderful job J. W. Reynolds Memorials provided at the Pull Cemetery. We were truly amazed at how much was accomplished. We think that it is wonderful that you give this service back to the area you serve. With our sincere appreciation.

-City of Rosiclare

Thank you! The monument is beautiful – also the work done on it. We were blessed to be able to watch them put it up Monday. They were so helpful when we went to pick it out in Mt. Vernon, IL.

With thanks and appreciation,

Shirley Breeze

With sincere thanks and appreciation. Thank you for installing the plaque on the monument at Friendship Cemetery.

-Friendship Cemetery Committee

Thank you for your help.

-Rick Gowler

Ms. Webb and Staff,

Jacob and I want to thank you for the beautiful memorial book that you so lovingly sent in memory of our precious Randy. It makes us so proud to know that the area business cares enough for the families that have lost such an important part of their lives. Thank you and God bless.

-Paula and Jacob Lampley

The beautiful stone honoring four special people will be placed in front of bell and board. We cannot begin to express our gratitude for this beautiful gift. May God bless you.

-Ziegler Methodist Church

Thank you for all your help and kindness.

-Kathy Jackson

To the Management and Staff of J.W. Reynolds Monuments:

When earlier this year Progress Cemetery-an orphaned cemetery within Union County-was vandalized, all of us who serve on the Board of Commissioners were disappointed by this senseless, heartless act. County Engineer Kevin Grammer and some of his staff offered to perform the repairs themselves along with our coroner on a voluntary basis.

That disappointment we had experienced was quickly overcome when we learned your company had volunteered to repair the damage to that Progress Cemetery at no charge to the County.

One of the things that we believe make Union County special is the way that individuals and businesses are so often willing to step up to meet a community need. In this case, your company and staff devoted not only the time and resources but, notably, the skill and experience required to perform these delicate repairs!

On behalf of the residents of Union County, we, the Union County Board of Commissioners, thank you for your kindness, your service, and most of all for the example you’ve set.

-Don Denny – Union County Board of Commissioners

The boulder was perfect and I mean perfect! Please give my thanks to the 3 men who were kind enough to dig way deeper than they planned to through the roots. I want to send them a personal thank you.

-Sara Tooley

Thank you for the wonderful job you did on Monica’s monument. It took me to my knees when I first saw it!

-Anonymous

Hi Tammy,

I wanted to let you know that I received the photograph of the finished monument in the mail today.  I am so pleased with the final result!  Thank you so much for sending the photograph after the monument was set.  It is remarkable to see your conceptual drawing attached to this original email, and then the picture from the cemetery plots with the final product!  I had my own vision of what I wanted the monument to look like and you made it a reality!  It seemed an especially daunting challenge for me since I was trying to do it from Arizona and could not just drive over to discuss details with you.  Speaking only for myself, those of us living out of state sincerely appreciate the care and concern, along with the attention to detail, that you have shown.  Even the seemingly smallest detail of mentioning the option of a hummingbird, pictured on the J.W. Reynolds website, proved to be a critical detail in my final decision making process as to the design.  Both of my parents loved nature, and I loved the idea of a hummingbird and a butterfly to appropriately symbolize each of them!  Had you not taken the time to follow up with me with a telephone call to Arizona, three years after my initial inquiry when both of my parents passed within three weeks of each other, I am certain that their graves would remain unmarked.

It was very difficult, on an emotional level, to go forward with making this happen when my brother dropped the ball.  I am certain that our family is not unique in this instance.  You convinced me from the first telephone call that there was a sense of urgency, because we had already put off the decision for three years, and the price of a monument was not going to go down with every year we waited.  Thank you for hanging in there with me through all of the decisions. and sketches and re-sketches, not to mention the times my fax machine was not working or I put it through upside down!

You were always a true professional, with the personal touch of a hometown neighbor who cares about the Souls we are honoring.  Our parents would have been very pleased with the result, and now I feel that I have honored their memory as their only daughter.  I encourage other daughters to take up the helm with a peaceful heart, should their siblings not move forward as promised.  You are in safe hands with Tammy Poynor at J.W. Reynolds!

I am not sure who your supervisor is, but please forward this email to that person with my permission to use all or some of my personal testimony of my experience with you.  You were a wonderful representative for the J.W. Reynolds Monument Company and you made it a pleasure doing business in Benton.  AND….you said if I moved forward on securing the contract at the time of our first telephone call, you were hopeful the monument would be set at the cemetery by Memorial Day.  Today is Tuesday, May 30, and your cover letter was dated May 26, so you did it!!  Since my folks passed away three years ago on the first of April and May, my personal goal was to have this behind me by Memorial Day! Thank you from the bottom of my heart!  In my walk of grief, this means that I can now move forward with my own life. Bless you!

Sincerely,

Susan Clark – Surprise, Arizona

Thank you for the beautiful memory book. It is the perfect memorial to our mother and will be cherished.

-The Roberts Family, Becki, Alan, Robin & Rhonda

Melissa is one of the best at her job. She talked my wife and me into purchasing what we feel is exactly what we needed.

-Norman and Carol Jackson

Dear All,

This note is to thank you for the beautiful book, Good Mourning: A Journey Through Grief, in memory of Jim. I have read it, and it was very comforting. Our faith in God let us know he was watching over us and will continue to help our family go on each day at a time. Thank you again.

Sincerely,

Marcia Hanson & Family

When my husband, John Abell, passed away, I visited cemeteries in our area to help me decide on his monument. I noticed a lot of the monuments were erected by JW Reynolds Monument Company.

I visited three monument companies. Among them was JW Reynolds Monument Company in Harrisburg, Illinois. I talked with Sandi Bebout, their representiative, several times. Sandi was always helpful and very patient while answering my questions.

Sandi called me to tell me when the stone would be erected. My son and step daughter went with me to watch as the workmen placed John’s stone. The three workmen were very fast and professional as they worked.

My family is very pleased with John’s monument and the professional, friendly manner in which we were treated.

-Helen J. Abell

Thank you.

It really turned out nice. Love the fish and rings.

-Pam Cole

Dear Stacey,

I am writing on behalf of the Dickey Ray Duncan family and the Oaks Church of God. I can’t begin to tell you what a blessing your kindness and sweet spirit have been to all of us involved in taking care of Mr. Duncan’s final arrangements. The memorial stone that you designed couldn’t have been more appropriate. Because of your help, Mr. Duncan’s family and friends can have a lasting memory of their loved one.

I can assure you that when the opportunity arises, we will all be sure to recommend your good company’s services and you as a wonderful representative of that company! May God bless you and yours and if I can ever be of service to you feel free to contact me.

In His Service,

Richard Dobbs

Thank you for completing and placing our excellent memorial in Floyd Cemetery, Golconda, Illinois.

-Betty Tilly

The Board of Directors would like to extend special acknowledgement to J.W. Reynolds for cleaning our two signature monuments. Their expertise has restored both to near original condition.

-Anderson Smith Cemetery Association, Inc.

I first dealt with Sandy Bebout at the J.W. Reynolds Monument Co. on March 22, 2018, the day after my wife passed away. She has worked with me several times and has been a great help to me in picking out and creating the designs for my wife’s monument and bench for the cemetery. She couldn’t have done a better job. Thank you.

Sincerely,

Wendell Roberts

Thank you so much, Sandie. I am looking forward to getting to the cemetery this summer. I know Janet would be very proud of the great job you did.

-John Zilch

I am SOOOO happy! It’s absolutely perfect! Thank you so much for everything.

-Alexis Beach

Just a note to say, again, how much I enjoyed working with you. It is hard for one to do this, but you made it easy. Your caring and kindness were the reason I made the purchase from J.W. Reynolds.

I was only checking into this when I stopped by your place. I had to start somewhere. I didn’t want to check out anyone else.

Thanks so much,

Fran

Stacey at the Paducah office is so nice, personable, caring and understanding. Thank you.

-Terry Dotson Konemann

Jerry and the staff at the Mt. Vernon office were very kind and efficient. I appreciate you getting the monument set in such a timely manner. My aunt referred me to your company and I have been satisfied with the service and communication.

-Mary Lou Buccarelli

Melissa and Jeannie have been of help to me twice with my parents and my grandparents headstones. They were amazing, patient, and had to do a lot research considering my parents and grandparents had stones that were purchased 90’s. They didn’t give up on helping me find all the proper work I needed too get them repaired. My husband and I have moved several times in his 25 yrs of service to the Navy and and to get to the original receipts would be hard, but these two ladies got in there and got it done for us at no repair cost to us. Just wanted to thank both of them. They are greatly appreciated.

-Marvin And Pamela Newell

Dear Sandie,

Thank you so much for all your help. I was so worried I wouldn’t find a headstone that I liked. And a stone I could afford. Again, thank you for a great experience.

-Liz Whitloch

We lost our baby girl at 37.5 weeks and wanted to find a headstone as perfect as she was. JW Reynolds helped us find the most beautiful headstone for her and they worked so quick and she was able to have her headstone set before the holidays. Her headstone is perfect and everyone was so very kind!

-Leesha Marie

Melissa,

So good to hear from you. I am so pleased to see the pictures of the marker set. It is a job well done and I certainly appreciate your efforts to get this accomplished for our family. Thank you very much!

Sincerely,

Sue

Reynolds’ pricing was very good and their service was good also.

-Jt Toy

Melissa,

This is beautiful. Thank you, Melissa!

-Lisa

Dear Friends,

Thank you for helping us make an almost impossible task of moving our stone, quite easy! For your work, anything said or done would not be enough.

You folks are the best! God Bless you and yours.

Respectfully,

Jim and Doris Ann Cunningham

Very friendly.

-Charla Schaubert-Gerardi

They have been a great help with all my family and friends. Thank you so much.

-Judy Gosnell

Was a very pleasant experience.

-Dillon Rice

The sales lady we spoke to was wonderful. She answered all of our questions. She helped us stumble through this process as it was the first time I ever inquired about headstones.

-Juanita Wentworth

Thank you for all your help and suggestions for our stone. We enjoyed the project because of your help.

Sincerely,

Delores

Tammy worked with our budget and my design. It turned out beautiful. A great tribute to my son.

Thank you so very much,

Beverly